BlissLights

To cancel an order, contact our customer service team at support@blisslights.com/888-868-4603. Please include your order number and the reason for cancellation in your message. Orders can only be canceled before they have been dispatched. If your ord

To cancel an order, contact our customer service team at support@blisslights.com/888-868-4603. Please include your order number and the reason for cancellation in your message. Orders can only be canceled before they have been dispatched. If your order has already been shipped, please refer to our return policy for further instructions.

How do I cancel my order?

Yes, we offer refunds and exchanges within 30 days of purchase. To be eligible for a refund or exchange, items must be returned in their original condition, with all accessories and packaging intact. Please note that partial items in bundles are not

Yes, we offer refunds and exchanges within 30 days of purchase. To be eligible for a refund or exchange, items must be returned in their original condition, with all accessories and packaging intact. Please note that partial items in bundles are not eligible. For returns or exchanges, please contact our customer support at support@blisslights.com/888-868-4603. Refunds will be processed to the original payment method within 14 business days of receiving the returned item.

Do you offer refunds or exchanges?

Our one-year limited warranty policy covers your light projector in case it stops working due to a defect or malfunction. If your projector is still within the warranty period and you experience a problem, you can return it for a replacement. We requ

Our one-year limited warranty policy covers your light projector in case it stops working due to a defect or malfunction. If your projector is still within the warranty period and you experience a problem, you can return it for a replacement. We require an order number to verify warranty. If approved, you will receive two separate emails, one containing the Return Merchandise Authorization (RMA) form, and another with a FedEx return shipping label. Simply print these documents and include them in your return package. After we receive your returned item, we will proceed to send out a new light projector within 7 business days. An email confirmation with tracking information for your replacement will be sent to you once it ships.To read more about the details of our one-year limited warranty and for additional assistance, you can visit our warranty page on our website <a href="https://blisslights.com/pages/warranty" id="isPasted">https://blisslights.com/pages/warranty</a>.

What is your warranty policy for light projectors?

If you are not able to connect to 2.4Ghz Wi-Fi, you'll need to use a workaround. Try setting up a mobile hotspot on a different device. Use the hotspot's ID and password in the BlissHome app to connect your light.

If you are not able to connect to 2.4Ghz Wi-Fi, you&apos;ll need to use a workaround. Try setting up a mobile hotspot on a different device. Use the hotspot&apos;s ID and password in the BlissHome app to connect your light.

What if I don't have 2.4Ghz Wi-Fi?

We offer replacement cords for our products directly on our site. You can find the appropriate replacement cord for your model under the accessories page. In some cases, if your purchase is still under warranty, a replacement cord may be shipped to y

We offer replacement cords for our products directly on our site. You can find the appropriate replacement cord for your model under the <a href="https://blisslights.com/collections/accessories">accessories page</a>. In some cases, if your purchase is still under warranty, a replacement cord may be shipped to you at no additional cost. To expedite this process, please provide your order number and address if required.&#xA0;If a standard USB-C cord is compatible with your model, you can use one as a replacement if preferred. For any specific product-related inquiries, including the use of USB ports and potential future updates, our customer service team is ready to assist you with the information you need. It&apos;s important to match the replacement to your product&apos;s specifications, so do not hesitate to contact us for direct links and guidance on purchasing the right item.

Can I purchase a replacement cord for my product?

To connect your evolve light to the app when using a network that requires a MAC address (such as a university network), you'll need to use a workaround. Try setting up a mobile hotspot on a different device. Use the hotspot's ID and password in the

To connect your evolve light to the app when using a network that requires a MAC address (such as a university network), you&apos;ll need to use a workaround. Try setting up a mobile hotspot on a different device. Use the hotspot&apos;s ID and password in the BlissHome app to connect your light.Once connected, you can find the MAC address by tapping on the pencil icon and clicking into Device Information.

How can I connect my light if my network requires a MAC address?

If your Blisslight is not connecting with the BlissHome app, please check the device permissions in the app and follow the steps to connect your device. Here's what you can do:

If your Blisslight is not connecting with the BlissHome app, please check the device permissions in the app and follow the steps to connect your device. Here&apos;s what you can do:<ol><li>Click on the tool icon under the &quot;Me&quot; tab to access settings.</li><li>Select &quot;Privacy Permissions&quot; and ensure &quot;Location&quot; and &quot;access to nearby devices&quot; or &quot;Bluetooth&quot; are enabled.</li><li>Try connecting again with your 2.4Ghz Wi-Fi network, as the device will not connect over a 5Ghz Wi-Fi network.</li><li>Watch the step-by-step video on the provided URL for further guidance.&#xA0;<a href="https://youtu.be/tmmLEZTzN_M?si=_KJ57D9AZcOG4CAT" id="isPasted">https://youtu.be/tmmLEZTzN_M?si=_KJ57D9AZcOG4CAT</a></li></ol>

What should I do if my Blisslight is not connecting to the BlissHome app?

All Blisslights manuals are available for download from the Blisslights website. Follow the link below to access the manuals in various languages. https://blisslights.com/pages/manuals

All Blisslights manuals are available for download from the Blisslights website. Follow the link below to access the manuals in various languages.&#xA0;<a href="https://blisslights.com/pages/manuals" id="isPasted">https://blisslights.com/pages/manuals</a>

Where can I download all Blisslights manuals?

If you are unable to find the BlissLights app in the Google Play Store, we are aware of this issue and are currently working on a solution. In the meantime, you can still download the app using a direct link provided by our support team. Please use t

If you are unable to find the BlissLights app in the Google Play Store, we are aware of this issue and are currently working on a solution. In the meantime, you can still download the app using a direct link provided by our support team. Please use the following link to access and download the app:&#xA0;<a href="https://apkcombo.com/blisslights/com.quhwa.mesh/" rel="noopener noreferrer" target="_blank">https://apkcombo.com/blisslights/com.quhwa.mesh/ </a>

How can I download the BlissLights app if it is not available in the Google Play Store?

Once an item sells out, we do not always have a specific restocking date. We recommend subscribing to our newsletter to receive updates about restocks and new inventory as soon as they are available.

Once an item sells out, we do not always have a specific restocking date. We recommend subscribing to our newsletter to receive updates about restocks and new inventory as soon as they are available.

When will your products be back in stock?

If there are any new Pixxi animations, you can use this cord to plug into a computer to upload any updates.

If there are any new Pixxi animations, you can use this cord to plug into a computer to upload any updates.

Why did my Pixxi come with a USB-C cord?

If your light projector stopped rotating, you can try a factory reset. Check to see if the rotation speed is at 100%. If that does not resolve the issue and you are still within the one year warranty period, email support@blisslights.com to file a wa

If your light projector stopped rotating, you can try a factory reset.&#xA0;<div data-block="true" data-editor="qtab" data-offset-key="auidv-0-0" id="isPasted"><div data-offset-key="auidv-0-0">How to reset the projector</div></div><div data-block="true" data-editor="qtab" data-offset-key="b8j8b-0-0"><div data-offset-key="b8j8b-0-0">1. Press and hold down the power button for 3-5 seconds</div></div><div data-block="true" data-editor="qtab" data-offset-key="1rvsi-0-0"><div data-offset-key="1rvsi-0-0">2. The projector will turn off and turn back on to default mode</div></div><div data-block="true" data-editor="qtab" data-offset-key="e7qam-0-0"><div data-offset-key="e7qam-0-0">3. The power button will start to blink indicating the projector is ready to pair to the app</div> Check to see if the rotation speed is at 100%<img src="https://attachments.gorgias.help/1QNmd2Y8QA69XA0W/hc/VR1W92Rqzv6M8yBk/2025020400-2758eafc-df51-43d7-90e2-4f655e98c93b-b0a46ec1-ce93-4f00-b603-33d0ec2367b8.png" style="width: 300px;" class="fr-fic fr-dib"> If that does not resolve the issue and you are still within the one year warranty period, email <a href="mailto:support@blisslights.com">support@blisslights.com</a> to file a warranty claim.</div>